FAQ

• 01

  Is battery performance covered under warranty?

  Battery issues under normal usage are covered by warranty, but natural wear and tear over time is not included.

• 02

  Do smart watches or smart glasses support firmware/software updates?

  Yes, some models support OTA or manual updates. We will provide instructions for upgrading.

• 03

  Do you provide user manuals or instructions?

  Yes, we provide user manuals in English, operation videos, and online support.

• 04

  Do you provide technical support?

  Yes, we provide full technical support including usage guidance, product setup, and troubleshooting.

• 05

  What if the products are damaged during shipping?

  Please take photos immediately and keep the packaging. Contact us, and we will assist with claims and provide replacement or solutions.

• 06

  Do you accept returns or exchanges?

  Standard products can be returned or exchanged under certain conditions. Customized products are generally non-returnable unless there are quality issues. Products must be unused and in original packaging.

• 07

  What should I do if the products have quality issues?

  Please contact us within 7 days after receiving the goods and provide photos or videos as evidence. We will respond within 24–48 hours with solutions such as replacement, resend, or refund.

• 08

  What does the warranty cover?

  The warranty covers manufacturing defects, material issues, and functional failures under normal use. It does not cover human damage, misuse, or unauthorized disassembly.

• 09

  Do your products come with a warranty?

  Yes, all our electronic products come with a warranty. Standard products usually include a 12-month warranty from the shipping date.